At Sports Palace, we are committed to providing you with the best quality shoes, rackets, and sports gear. At Sports Palace, we are committed to providing high-quality sports products to our customers. Returns are accepted only in cases where a wrong product is delivered or if the product has any defect. And must be reported with in 7 days from the date of delivery .

In case of size-related issues, returns or exchanges will be allowed; however, the customer will be responsible for bearing all transportation and shipping charges, including forward and reverse logistics costs.

All returned products must be in their original condition, unused, with tags, labels, and original packaging intact. Products that are damaged due to use, altered, or not in original condition will not be eligible for return or exchange.

Exceptions: In order to ensure you are getting products with the highest standard of hygiene and quality, we do not accept returns for certain items including:

• Rackets with String/Grip customization
• Underwear
• Sports Bras
• Socks
• Wrist Bands
• Towels
• Shuttlecocks (Nylon or Feather)
• Grips
• Water Bottles
• Insoles
• Personalised T-Shirts
• cricket bat (knocking) 

How do I initiate a return? You can apply for a Return by contacting our support through phone, email, . You can email us at support@sportspalace.in or call us at +91 8977716951  What is the refund policy for returns of orders placed during a sale? If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. How do I cancel my order? You can cancel your order by reaching out to us at support@sportspalace.in or by using on the website, this can only be done before the order has been shipped. Personalised T-Shirts cannot be cancelled once bought. If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.